About Consumer Arbitration Boards
The integration established between the Consumer Information System (TÜBİS), launched by the Ministry of Trade, and the Corporate Electronic Notification System (KETSİS), whose infrastructure operations are carried out by the Ministry of Treasury and Finance, was launched on June 23, 2020. This integration enables consumer arbitration boards to deliver notifications to relevant parties electronically quickly, cost-effectively, and easily.
However, in order to ensure that information and documents requested from the parties or relevant individuals, institutions and organizations regarding the subject matter of consumer disputes heard by consumer arbitration boards can be submitted to the consumer arbitration boards quickly and easily via electronic means, the Ministry of Trade has provided each of the 211 consumer arbitration boards operating throughout the country with Registered Electronic Mail (KEP) addresses as shown in the attached table, and these addresses have been in use since June 23, 2020.
Detailed information regarding the activities carried out by the Ministry of Trade concerning consumer arbitration boards can be found at "“https://tuketici.ticaret.gov.tr/”It is possible to access this information via the website at the address provided, and I kindly request your information regarding the ministry's practices concerning the consumer arbitration boards mentioned above.
